Nooki Store Policies

1. Ordering

My shop operates through limited stock drops. Each collection is released with a limited number of handmade pieces available for purchase. Once an item is sold out, it may not return in future collections.

Orders are accepted only while stock is available and are confirmed once payment has been successfully completed.

Please make sure all contact and shipping information is accurate before placing your order.

Thank you for supporting my small handmade business and choosing pieces made with care. ♡

2. Processing Time

All products available on my website are ready to ship, unless stated otherwise.

Orders are usually processed and dispatched within 1–5 business days after payment has been received.

During collection launches, holidays, or periods of high order volume, processing times may be slightly longer. If this happens, I truly appreciate your patience and understanding.

Once I dispatch your order, you'll receive a shipping confirmation email.

Thank you for supporting handmade art. ♡

3. Handmade Products

Every piece is individually handmade by me with love and attention to detail.

Because each item is crafted by hand, slight variations in color, shape, texture, or tiny imperfections are completely natural. These small differences make every piece unique and are part of the beauty of handmade craftsmanship.

I do my best to photograph every product as accurately as possible. However, due to the handmade nature of my creations, no two pieces will ever be exactly identical.

By placing an order, you acknowledge and accept these natural variations.

Thank you for supporting handmade art and choosing pieces made with care. ♡

4. Limited Collections

My collections are released in limited quantities.

Once an item is sold out, I cannot guarantee that it will return in future collections. Availability depends on future production plans and upcoming releases.

5. Product Availability

I do my best to keep my inventory updated at all times.

In the unlikely event that a product becomes unavailable after your order has been placed due to an inventory error, I will contact you as soon as possible and offer either a full refund or an alternative solution.

6. Product Photos & Colors

I make every effort to photograph my products as accurately as possible.

Please note that colors may appear slightly different depending on your screen settings, lighting conditions, or device display.

Minor color differences between the product received and the images shown on my website are normal and do not qualify as product defects.

1. Romania

Orders within Romania are shipped using either:

• Standard Courier
• Easybox (where available)

Estimated delivery time after dispatch:

• Standard Courier: 1–3 business days
• Easybox: 1–3 business days

Delivery times are estimates and may vary depending on the courier service.

2. Europe

Orders within Europe are shipped via the national postal service.

Estimated delivery time after dispatch: 1–3 weeks.

Delivery times may vary depending on customs procedures, local postal services, and seasonal demand.

3. Shipping Responsibility

I carefully inspect and securely package every order before it leaves my studio.

Once your parcel has been handed over to the shipping carrier, responsibility for transportation and delivery passes to the courier.

While I do everything I can to ensure your order leaves my studio in perfect condition, I cannot control shipping delays, customs processing, lost parcels, or how packages are handled during transit.

I am not responsible for parcels that are delayed, lost, or damaged after they have been accepted by the shipping carrier. Any damage or loss that occurs during shipping is the responsibility of the courier or postal service.

If your parcel arrives damaged, I recommend taking clear photos and videos of both the unopened package and the product immediately after opening it. These may be required when submitting a claim to the shipping carrier.

If you need shipment details or proof of dispatch, I will gladly provide any information available to help you communicate with the courier. However, any investigation, compensation, or shipping-related claim must be handled directly with the shipping carrier, as they are responsible for the parcel once it has left my studio.

4. Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before completing your purchase.

I cannot be held responsible for parcels that cannot be delivered due to incorrect or incomplete information provided during checkout.

If a parcel is returned to me because of an incorrect address or because it was not collected, additional shipping fees may apply before it can be resent.

I truly hope you love your order.

If you experience any issue with your purchase, please contact me within 14 days of receiving your package.

Before any return or refund request can be reviewed, please provide:

• your order number;
• clear photos of the product;
• a clear video showing the issue;
• a brief description explaining the problem.

These materials help me assess the situation and determine the best possible solution.

Please do not return any item before contacting me. Returns sent without prior approval may not be accepted.

If your return request is approved, the item must:

• be returned in its original condition;
• show no signs of use or damage caused after delivery;
• be returned in its original packaging whenever possible.

The customer is responsible for all return shipping costs.

If, after reviewing the information provided, I confirm that an incorrect item was sent, I will cover the return shipping costs and arrange either a replacement or a full refund.

Refunds are processed only after the returned item has been received and inspected.

Original shipping costs are non-refundable.

Please note that damage occurring during shipping is handled under the Shipping Policy.

Thank you for giving me the opportunity to resolve any issue before requesting a refund. ♡

To help preserve your handmade piece for as long as possible:

• Avoid prolonged contact with water.
• Keep away from excessive heat.
• Avoid direct exposure to sunlight for extended periods.
• Handle your piece with care, as handmade creations may be fragile if dropped or subjected to strong impact.

With proper care, your handmade piece will remain beautiful for years to come.

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, cancellations are no longer possible. In this case, my Returns & Refund Policy will apply.

Email: contact@nookiart.ro

I aim to respond as quickly as possible and appreciate your patience during busy collection launches.

Thank you for supporting my small handmade business. ♡

Your privacy is important to me.

When placing an order, I collect only the information necessary to process and deliver your purchase, including your name, shipping address, email address and phone number.

This information is used solely to process your order, ship your package, communicate with you regarding your purchase and provide customer support.

Your personal information is never sold, rented, or shared with third parties for marketing purposes.

Your information may only be shared with trusted service providers when necessary to complete your order.

I take reasonable measures to protect your personal information and keep it secure.

By placing an order on my website, you agree to the collection and use of your information as described in this Privacy Policy.

Every order allows me to continue doing what I love, creating handmade pieces that bring a little comfort and joy to everyday life.

Thank you for supporting my small handmade business and for being part of Nooki's story. ♡